Privacy Policy
At Donorlytics, Inc. (“Donorlytics,” “we,” “us,” or “our”), we respect your privacy. This Privacy Policy (this “Policy”) explains how we collect, use, disclose, and protect information when you visit our public-facing websites, including https://www.donorlytics.com (the “Website”), and when you access or use Donorlytics’ subscription software platform and related services (the “Platform,” and together with the Website, the “Services”).
IMPORTANT: This Policy applies to information collected through the Website, information you provide to us in connection with marketing, sales, onboarding, support, and account administration, and certain account and usage information associated with the Platform. When Donorlytics processes Customer Data submitted to, stored in, or accessed through the Platform on behalf of a customer, Donorlytics acts as a service provider or processor, as applicable, and such processing is governed by the applicable subscription terms, data processing terms, and customer instructions. For clarity, Donorlytics does not use Customer Data that identifies a customer or individual to train or fine-tune models for general use by other customers without the customer’s express written opt-in. This Policy is intended to be interpreted consistently with Donorlytics’ applicable customer terms.By accessing or using the Services, you agree to this Policy.
1. Information We Collect
1.1 Contact and Inquiry InformationWe may collect your name, email address, organization name, job title, phone number, mailing address, and any information you submit through forms, demo requests, onboarding forms, support channels, event registrations, or other communications with us.
1.2 Account and Administrative InformationWe may collect account registration information, account administrator information, authentication-related information, billing contact information, subscription details, onboarding details, service preferences, and records relating to account setup, administration, and support.
1.3 Platform Usage InformationWe may collect information about how users interact with the Platform, including features used, pages or views accessed, user activity, configuration selections, preferences, logs, support interactions, and general usage patterns.
1.4 Customer Data Processed on Behalf of CustomersCustomers may submit, upload, connect, transmit, or otherwise make available data through the Platform, including through third-party systems authorized by the customer. This may include nonprofit operational, fundraising, donor, campaign, programmatic, grant, volunteer, marketing, financial, or related organizational data. Donorlytics processes such data on behalf of the customer and in accordance with applicable agreements and customer instructions.
1.5 Marketing and Communications InformationWe may collect your communication preferences, records of communications with us, email engagement information, and related correspondence.
1.6 Website Usage InformationWe may collect pages visited, links clicked, referring and exit pages, browsing behavior, session activity, and general Website usage patterns.
1.7 Device and Network InformationWe may collect your IP address, browser type, device type, operating system, device identifiers, language settings, approximate location derived from IP address, and similar technical information.
1.8 Cookies and Similar TechnologiesWe may collect information through cookies, pixels, analytics tools, and similar technologies as described in Section 6.
1.9 Sensitive InformationWe do not intentionally collect sensitive personal information through the Website. Customers are responsible for determining what data they submit to the Platform, subject to applicable contractual restrictions.
2. How We Use Information
2.1 General UseWe may use information collected through the Services to provide, operate, maintain, support, and improve the Services.
2.2 Communications and RequestsWe may use information to respond to inquiries, provide demos, process requests, onboard customers, provide support, and communicate with you.
2.3 Account AdministrationWe may use information to create, administer, secure, and manage accounts, subscriptions, permissions, and access controls.
2.4 Performance and ImprovementWe may use information to monitor, analyze, and improve the functionality, reliability, usability, and performance of the Services and to develop, refine, and support features, automations, workflows, analytics, and service functionality.
2.5 Security and EnforcementWe may use information to protect the security, integrity, and availability of the Services, prevent fraud, detect misuse, investigate incidents, and enforce our agreements and policies.
2.6 Administrative and Marketing CommunicationsWe may use information to send administrative communications, service-related notices, billing notices, legal notices, and, where permitted, marketing communications.
2.7 Legal ComplianceWe may use information to comply with legal obligations, enforce our rights, resolve disputes, and protect Donorlytics, our customers, users, and others.
3. How We Process Customer Data3.1 Limited and Controlled ProcessingDonorlytics’ processing of Customer Data is limited and controlled.
3.2 Service Delivery and SupportWe may access, host, process, transmit, organize, analyze, and display Customer Data solely as necessary to provide, maintain, support, secure, and improve the Services.
3.3 No Identifiable Cross-Customer Training by DefaultDonorlytics does not use Customer Data that identifies a customer or any individual to train or fine-tune models for general use by other customers without the customer’s express written opt-in.
3.4 Permitted Internal Use to Serve the CustomerDonorlytics may use Customer Data internally to configure, evaluate, maintain, support, and improve the Services for that customer.
3.5 De-Identified and Aggregated DataDonorlytics may create and use de-identified, anonymized, and aggregated data that cannot reasonably identify any individual or customer.
3.6 No Sale of Customer DataDonorlytics does not sell Customer Data and does not use it for targeted advertising.
4. Legal Bases (Where Applicable)
4.1 Legal Bases for ProcessingWhere required by law, we process personal information based on consent, contract performance, legitimate interests, or legal obligations.
5. How We Share Information
5.1 No Sale of Personal InformationWe do not sell personal information.
5.2 Service Providers and ContractorsWe may share information with vendors and service providers that support our operations.
5.3 Connected Systems and IntegrationsWe may transmit information to third-party systems at the customer’s direction.
5.4 Legal and SafetyWe may disclose information to comply with legal obligations or protect rights and security.
5.5 Business TransfersWe may transfer information in connection with mergers, acquisitions, or similar transactions.
5.6 With Your ConsentWe may disclose information where you direct or authorize us to do so.
6. Cookies and Tracking TechnologiesWe use cookies and similar technologies to operate the Services, analyze usage, remember preferences, and measure performance. You can control cookies through your browser settings.
7. Data RetentionWe retain information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.
8. Your Rights and ChoicesYou may have rights to access, correct, or delete your information depending on your location.To submit a request, email: privacy@donorlytics.comYou may opt out of marketing emails at any time.
9. U.S. State Privacy DisclosuresWe do not sell personal information and do not use Customer Data for targeted advertising. We do not discriminate for exercising privacy rights.
10. International TransfersWe may process data in the United States and other jurisdictions.
11. SecurityWe implement reasonable safeguards but cannot guarantee absolute security.
12. Children’s PrivacyWe do not knowingly collect data from children under 13.
13. Changes to This PolicyWe may update this Policy and will reflect changes with a revised date.
14. Contact Us
Email: privacy@donorlytics.com
Donorlytics, Inc.
1 LeagueIrvine, CA 92602
IMPORTANT: This Policy applies to information collected through the Website, information you provide to us in connection with marketing, sales, onboarding, support, and account administration, and certain account and usage information associated with the Platform. When Donorlytics processes Customer Data submitted to, stored in, or accessed through the Platform on behalf of a customer, Donorlytics acts as a service provider or processor, as applicable, and such processing is governed by the applicable subscription terms, data processing terms, and customer instructions. For clarity, Donorlytics does not use Customer Data that identifies a customer or individual to train or fine-tune models for general use by other customers without the customer’s express written opt-in. This Policy is intended to be interpreted consistently with Donorlytics’ applicable customer terms.By accessing or using the Services, you agree to this Policy.
1. Information We Collect
1.1 Contact and Inquiry InformationWe may collect your name, email address, organization name, job title, phone number, mailing address, and any information you submit through forms, demo requests, onboarding forms, support channels, event registrations, or other communications with us.
1.2 Account and Administrative InformationWe may collect account registration information, account administrator information, authentication-related information, billing contact information, subscription details, onboarding details, service preferences, and records relating to account setup, administration, and support.
1.3 Platform Usage InformationWe may collect information about how users interact with the Platform, including features used, pages or views accessed, user activity, configuration selections, preferences, logs, support interactions, and general usage patterns.
1.4 Customer Data Processed on Behalf of CustomersCustomers may submit, upload, connect, transmit, or otherwise make available data through the Platform, including through third-party systems authorized by the customer. This may include nonprofit operational, fundraising, donor, campaign, programmatic, grant, volunteer, marketing, financial, or related organizational data. Donorlytics processes such data on behalf of the customer and in accordance with applicable agreements and customer instructions.
1.5 Marketing and Communications InformationWe may collect your communication preferences, records of communications with us, email engagement information, and related correspondence.
1.6 Website Usage InformationWe may collect pages visited, links clicked, referring and exit pages, browsing behavior, session activity, and general Website usage patterns.
1.7 Device and Network InformationWe may collect your IP address, browser type, device type, operating system, device identifiers, language settings, approximate location derived from IP address, and similar technical information.
1.8 Cookies and Similar TechnologiesWe may collect information through cookies, pixels, analytics tools, and similar technologies as described in Section 6.
1.9 Sensitive InformationWe do not intentionally collect sensitive personal information through the Website. Customers are responsible for determining what data they submit to the Platform, subject to applicable contractual restrictions.
2. How We Use Information
2.1 General UseWe may use information collected through the Services to provide, operate, maintain, support, and improve the Services.
2.2 Communications and RequestsWe may use information to respond to inquiries, provide demos, process requests, onboard customers, provide support, and communicate with you.
2.3 Account AdministrationWe may use information to create, administer, secure, and manage accounts, subscriptions, permissions, and access controls.
2.4 Performance and ImprovementWe may use information to monitor, analyze, and improve the functionality, reliability, usability, and performance of the Services and to develop, refine, and support features, automations, workflows, analytics, and service functionality.
2.5 Security and EnforcementWe may use information to protect the security, integrity, and availability of the Services, prevent fraud, detect misuse, investigate incidents, and enforce our agreements and policies.
2.6 Administrative and Marketing CommunicationsWe may use information to send administrative communications, service-related notices, billing notices, legal notices, and, where permitted, marketing communications.
2.7 Legal ComplianceWe may use information to comply with legal obligations, enforce our rights, resolve disputes, and protect Donorlytics, our customers, users, and others.
3. How We Process Customer Data3.1 Limited and Controlled ProcessingDonorlytics’ processing of Customer Data is limited and controlled.
3.2 Service Delivery and SupportWe may access, host, process, transmit, organize, analyze, and display Customer Data solely as necessary to provide, maintain, support, secure, and improve the Services.
3.3 No Identifiable Cross-Customer Training by DefaultDonorlytics does not use Customer Data that identifies a customer or any individual to train or fine-tune models for general use by other customers without the customer’s express written opt-in.
3.4 Permitted Internal Use to Serve the CustomerDonorlytics may use Customer Data internally to configure, evaluate, maintain, support, and improve the Services for that customer.
3.5 De-Identified and Aggregated DataDonorlytics may create and use de-identified, anonymized, and aggregated data that cannot reasonably identify any individual or customer.
3.6 No Sale of Customer DataDonorlytics does not sell Customer Data and does not use it for targeted advertising.
4. Legal Bases (Where Applicable)
4.1 Legal Bases for ProcessingWhere required by law, we process personal information based on consent, contract performance, legitimate interests, or legal obligations.
5. How We Share Information
5.1 No Sale of Personal InformationWe do not sell personal information.
5.2 Service Providers and ContractorsWe may share information with vendors and service providers that support our operations.
5.3 Connected Systems and IntegrationsWe may transmit information to third-party systems at the customer’s direction.
5.4 Legal and SafetyWe may disclose information to comply with legal obligations or protect rights and security.
5.5 Business TransfersWe may transfer information in connection with mergers, acquisitions, or similar transactions.
5.6 With Your ConsentWe may disclose information where you direct or authorize us to do so.
6. Cookies and Tracking TechnologiesWe use cookies and similar technologies to operate the Services, analyze usage, remember preferences, and measure performance. You can control cookies through your browser settings.
7. Data RetentionWe retain information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.
8. Your Rights and ChoicesYou may have rights to access, correct, or delete your information depending on your location.To submit a request, email: privacy@donorlytics.comYou may opt out of marketing emails at any time.
9. U.S. State Privacy DisclosuresWe do not sell personal information and do not use Customer Data for targeted advertising. We do not discriminate for exercising privacy rights.
10. International TransfersWe may process data in the United States and other jurisdictions.
11. SecurityWe implement reasonable safeguards but cannot guarantee absolute security.
12. Children’s PrivacyWe do not knowingly collect data from children under 13.
13. Changes to This PolicyWe may update this Policy and will reflect changes with a revised date.
14. Contact Us
Email: privacy@donorlytics.com
Donorlytics, Inc.
1 LeagueIrvine, CA 92602
